Frequently Asked Questions

Parents & Supervisors

How do I switch between students on the dashboard?

At the top of your dashboard, you will see a row of buttons — one for each linked student. Select a student's button to load their data. The selected student is shown with a green border and a ✓.

Bookmarking a specific child: When you switch students, the URL updates to /dashboard?student=…. You can bookmark this URL in your browser to jump directly to that child's dashboard next time.

More than five students: If you have more than five accepted links, the switcher changes to a dropdown menu. Select the child's name from the dropdown to switch.

Pending connections: A student only appears in the switcher once the connection is active. After you accept their invite link, the student usually still has to confirm it. Until then, the connection is pending and not shown in the switcher.

Why can't I see a linked student in the switcher?

Parents and supervisors are connected in the same way: the student creates an invite link and sends it to you, and you open it and select Accept invite. There are two common reasons why a student is missing:

The student hasn't confirmed the connection yet. Unless they've turned on Auto-confirm invites, the student has to confirm every connection. PlanStudyBoost doesn't send them an email about it: they see a notification in the app, and the connection waits under Needs your confirmation in the Linked Accounts section of their Profile page. Ask them to open it there and select Confirm.
You haven't accepted an invite from this student yet. Neither you nor an administrator can start a connection: only the student can. Ask the student to create an invite link and send it to you. An invite link expires after 7 days and works only once, so if yours no longer works, ask for a new one.

See Connecting Accounts for the full steps.

Why do award suggestions sometimes disappear after I grant an award?

Each suggestion is a milestone the student has reached but not yet been recognised for. Once you grant the award, the milestone is fulfilled and the suggestion is removed from the list. This is expected — the student has received their recognition.

If you want to give an additional award beyond the suggestions, select + Grant a custom award at the bottom of the Award Suggestions card.

Why does the dashboard show "No grades recorded yet" for my child?

This appears when the selected student has no grades entered in the system. Grades can be added by:

You, if your parent link includes the "Enter Grades" permission (see Entering Grades)
Your child, if self-grading is enabled on their account

If you expect grades to be present, check whether the correct student is selected in the switcher, and verify that grades have been entered on their Grades page.

What does the conflict alert on the dashboard mean?

A red alert strip appears when a student's study schedule (study blocks or practice sessions) overlaps with a family calendar activity. For example, a study block at 18:00 that clashes with a family dinner imported from Google Calendar.

The alert shows the number of conflicts. Select View schedule → to see the full schedule and identify which items need rescheduling.

Conflicts do not automatically resolve — the student or parent needs to reschedule the study item.

How do I remove my connection to a student?

You can't remove a connection yourself yet. Contact support at support@planstudyboost.com (school accounts: your administrator), and an administrator can remove it for you. The connection ends immediately, and grades and awards you entered are kept. See Removing a Connection.

Can I see the dashboard for a supervisor without award suggestions?

Yes — supervisors share the same dashboard route (/dashboard) as parents, but the Award Suggestions card is only visible to parent accounts. Supervisors see the Grade Average, Activity, and Next Exam widgets, but not award suggestions. This is by design: award granting is a parental responsibility.

Students

Why am I not seeing my parent's feedback or awards on my dashboard?

Awards granted by your parent appear on your Awards page, not your main dashboard. You will also receive a notification in the notification bell when an award is granted.

My parent accepted my invite, but nothing has changed. What should I do?

You still need to confirm the connection — unless you have Auto-confirm invites turned on, accepting an invite doesn't activate it by itself. Check your notifications for an in-app alert, then open your Profile page and look under Needs your confirmation in the Linked Accounts section. Select Confirm to finish activating the connection.

To open your Profile page, select 👤 Profile near the bottom of the sidebar (on a tablet, the 👤 icon below the bell). On a phone, select More in the bottom bar, then Profile.

(Remember: your parent can't send you the first invite — you generate and share the link with them. See the Connecting Accounts guide if you haven't sent one yet.)

I connected the wrong person. How do I remove them?

If the connection is still under Needs your confirmation, select Decline on your Profile page. That removes it.

Once a connection is confirmed, you can't remove it yourself. Contact support at support@planstudyboost.com (school accounts: your administrator), and an administrator can remove it for you. It ends immediately, and grades and awards already entered stay on your account. See Removing a Connection.

Will my parent see everything on my account?

Your parent can only see what their link permissions allow. Every parent invite currently requests both of the following together:

View Reports — schedule, analytics, and grade history
Enter Grades — add grades on your behalf

Your parent cannot see your timer session notes, private assignment notes, or account settings. If you are unsure what your parent can see, you can review active links in your Profile > Linked Accounts section.

Your Account

Where do I change my password or email address, or delete my account?

All three are on your Profile page, in the Profile Information, Update Password and Delete Account sections. To open it:

On a computer: select 👤 Profile near the bottom of the sidebar, below the notifications bell.
On a tablet: select the 👤 icon in the bottom group of the sidebar, below the bell.
On a phone: select More in the bottom bar, then Profile.

See Your Profile page for everything on the page.

How do I change the language?

Use the EN, FR and NL buttons. The Profile page has no language setting.

On a computer or tablet: at the bottom of the sidebar.
On a phone: select More in the bottom bar. The buttons are near the bottom of the menu.

Your choice is saved to your account, so it applies on every device. A new account starts in the language you picked before you signed up, or in English if you didn't pick one. See Switching language.

Using Help

Where can I find help inside PlanStudyBoost?

Select ❓ Help near the bottom of the sidebar. On a phone, tap More in the bottom bar, then Help. If you're not signed in, you'll find Help on the home page and at the bottom of the sign-in page. You don't need an account to read the guides.

In Help, type at least two letters in the search box to find a topic, or open the guide for your role.

Why are the help articles in English when I use PlanStudyBoost in French or Dutch?

The help articles are currently available in English only. The menus and buttons around them follow your language setting. A short note at the top of each help page reminds you of this.